Who can access support from Haven Care? Almost anyone is the answer.

Who can access support from Haven Care?

Almost anyone is the answer.

If you have a care and support need or a person you know has a care and support need, it is worth speaking to us to see if we can help you in anyway. The person having care and support need(s) might not require the support directly from us but could benefit from our knowledge of the health and care system.

As we have worked with voluntary and community organisations, local authorities and NHS, we can provide suitable advice to you (at no cost) by directing you to appropriate statutory or voluntary organisations.

If at any point of time, you feel you or the person you know would benefit from Haven Care’s services, we can discuss the right form of support we offer.

Usually, individuals who receive support from us answer yes to one or more of these questions. If you do so, Haven care could be for you. Do contact us to discuss further.

  • Are you a child, adult, or an elderly person requiring social care support?
  • Are you a parent, who has been assessed by local authorities to require some support in caring for your child?
  • Do you want to buy support using your Direct Payments or Personal Budgets?
  • Have you been assessed as eligible for Adult Social Care services, recently?
  • Are you looking for support in your own home and do you live in Redbridge, Barking and Dagenham, Waltham Forest, Havering?
  • Are you looking for support in your own home and do you live in Southwark, Greenwich, Lewisham and Bromley?
  • Have you recently had a fall and looking to get your balance back?
  • Do you need some support because you are caring for your partner all the time?
  • Do you need some support with some of your daily living skills? ( bathing, showering, dressing etc)
  • Do you need someone to take you to hospital?
  • Do you think want to visit places of interest in the community but you lack the confidence to go by yourself?
  • Would you rather be supported at your own home?
  • Have you been hospitalised recently and have just come back home and finding it difficult to do some things that you were confidently doing before your hospitalisation?


Personalisation is putting the service user at the centre and supporting them to decide how, when and what services need to be provided. It is also about the needs they have and the outcomes they want to achieve.

Outcomes for individuals are goals that they would like to achieve, such as: ‘I want to go to my local temple every Friday’ or ‘I want to make a cup of tea by myself’ or ‘I need someone to build my confidence to climb my staircase without help in a week’ or ‘I want to go to London to watch Lion King and I want someone to accompany me’ etc.

Personal Budgets

Personal budgets are an allocation of funding given to users after an assessment which should be sufficient to meet their assessed needs. Users can either take their personal budget as a direct payment, or – while still choosing how their care needs are met and by whom – leave councils with the responsibility to commission the services. Or they can take have some combination of the two.

Direct Payments

Direct payments in social care are cash payments given to service users in lieu of community care services they have been assessed as needing, and are intended to give users greater choice in their care. The payment must be sufficient to enable the service user to purchase services to meet their eligible needs, and must be spent on services that meet eligible needs.

Haven Care has a many service users who buy their services using their Direct Payments. See ‘Are we good enough page’ to know how flexible this arrangement is for some individuals

Individual Service Funds

One version of a personal budget is an individual service fund, under which the budget is held by a care provider (or sometimes the Local Authorities) but the service user can choose how some or all of the monies are spent. Haven Care has many service users who buy their services using their Individual Service Fund Payments.

For example, one of our service users, Ms. P uses part of her hours for personal care and the rest of it for our support worker to clear her garden every month.


As the term suggests, self-funders are those who fund their own care and support by using their own financial resources. Self-funders are those who are not eligible for financial support from their local authority.

Generally, local authorities can only provide financial support to individuals if they have assessed that the individual

  • is eligible for social care services
  • is unable to pay the full cost of your care
  • has not deliberately given away your assets to avoid paying your care costs

Local Authorities follow a financial assessment scheme to work out how much individuals can pay towards the cost of their care. If an individual has more than £23,250 in cash, savings, investments or property, or if their income is enough to cover the cost of their care, then they won’t be able to receive financial help from the council with their care costs.

The individual has to pay all these themselves so will be a self-funder.

Some people choose to be self-funders because they prefer not to be financially assessed however there may still be a number of ways Local Authorities might help.

Some of Haven Care’s service users buy their services using their own monies. See ‘Are we good enough page’ to know what they feel about our service.