Find out how we select and train our staff.

Staffing and Training

We recruit staff who show empathetic attitude, compassion to others, desire to promote independence, choice and control while supporting children, young people and older people.

We undertake enhanced Disclosure and Barring Service Checks (DBS) (previously Criminal Records Bureau (CRB) checks) and follow a comprehensive recruitment procedure before employing staff.

For staff who may not have suitable qualifications, we support them to enrol on to QCF Diploma in Health and Social Care or other suitable qualifications, following their recruitment.

We firmly believe that it is important to find out if our prospective staff are passionate about working with you - our service users - in a personalised way. We believe that relevant qualifications do matter but it does not mean anything if a person does not have the right attitude towards care and support for vulnerable people. We offer good career progression within our organisation.

We are keen to support young apprentices who show a passion for working in social care.

An Apprenticeship is a real job with training so you can earn while you learn and pick up recognised qualifications as you go. If you live in England, are over 16 and not in full time education you can apply. They take between one and four years to complete and cover 1,400 job roles in a wide range of industries, from things like engineering to financial advice, veterinary nursing to accountancy.

Key Benefits:

  • Earn a salary
  • Get paid holidays
  • Receive training
  • Gain qualifications
  • Learn job-specific skills

We also encourage volunteering with us.

Volunteering as any activity that involves spending time, unpaid, doing something that aims to benefit the environment or someone (individuals or groups) other than, or in addition to, close relatives. Central to this definition is the fact that volunteering must be a choice freely made by each individual. This can include formal activity undertaken through public, private and voluntary organisations as well as informal community participation.

In Haven Care, we have a group of Volunteers who support our service users by enabling them to do a variety of things with no costs to the service users.

"Our service user, Ms. C lives with her sister. Our volunteer, Ms. A spends playing Sudoko, solve crossword puzzles with the sisters for an hour every two weeks."

Want to contribute to the Community, then do get in touch with us!

DBS Checks

Haven Care is registered with the Disclosure and Barring Service as an umbrella body.

We are able to provide DBS checks to any organisation or individuals in a professional, cost effective and in an efficient way.

Our services include

  • Guidance on how to complete DBS application forms
  • Comprehensive guidelines
  • Do’s and Don’ts of completing the application form
  • DBS Adult First Check
  • Advice on handling disclosure information.


Training is a key aspect for creating a confident workforce. All our staff (including non-care staff) undertake the mandatory Skills for Care Induction Standards course when recruited to the job and following an annual training needs analysis, are provided with refresher training. Staff are supported to pursue the new QCF Diploma in Health and Social Care.

All our support workers have annual appraisals together with ongoing supervisions, and training to include specialist needs.

We train all our support workers on various topics including:

  • First Aid Awareness
  • Person-centred Care
  • Makaton, SPELL
  • Autism Spectrum Disorders
  • Safeguarding and Child Protection
  • Supervised –Contact report writing
  • Confidentiality
  • Dignity in Care
  • Outcomes-based Support Planning
  • Outcome-based monitoring
  • Health and Safety
  • Moving and Handling
  • Medication
  • Safeguarding Adults
  • Dementia
  • Fire Safety
  • Food Hygiene
  • Infection Control