Our services are tailored to what you want. We design outcome-focused
home care support and reablement services with you at the centre.
Your independence, choice and control are our priorities.

Our Services

Our services are tailored to what our service users want. We have designed outcome-focused home care support and reablement services with our service users depending on their individual needs and goals. We do not operate one size fits all approach.

As a general guidance, majority of or support falls into three categories listed below. Our service users, depending on their needs and goals, require one or more of these services at various stages of their lives.

Reablement is a programme of short-term care and support designed to help you regain or maintain your independence – giving you the confidence to cope at home again.

Reablement service provided by Haven Care is all about helping you to do things for yourself, whether it be personal care or everyday tasks, such as making a cup of tea, preparing a meal, using the staircase or going to the shops. Our aim is for you to be as independent as possible in your everyday life.

We can help with things such as:

  • Personal care tasks e.g. washing, dressing, toileting.
  • Domestic skills, e.g. food and drink preparation, shopping, organising and planning daily routines, using transport, laundry, community access.
  • Encouraging confidence to enable safe transfers, e.g. getting up and out of a chair, in and out of bed, on and off the toilet.
  • Educating you and your carers in safety awareness to prevent falls or avoidable accidents and reducing risks around your home.
  • Enabling you to actions that will allow you to achieve your preferred life styles.
  • Financial organisation and management.
  • Providing advice and linking you to other local services which can support you e.g. Carers Support Services, Alzheimer’s Society, Age UK etc.

The Haven Care reablement service offers up to six weeks of intensive reablement support if you have the motivation and potential to further develop your daily living skills to enable you to live as independently as possible in your own home.

Reablement Support Workers

Haven Care’s reablement support workers will work with you on a day to day basis to ensure that you are supported in your own home, enabling you to practice your skills.

Monitoring Officers and Physiotherapists

Haven Care’s monitoring officers and physiotherapists will ensure that the goals you set for yourself to accomplish are progressed in a pace and manner that is suitable to your physical and mental ability. With your help and agreement, Haven Care will implement the reablement plan which is tailored exactly to your own individual needs.

You will be able to pick out specific activities and tasks that you would like to aim to carry out independently and then the support staff will help you to work towards and achieve these goals in a week by week plan.

Your reablement plan will be tailored to your needs and abilities and a record will be kept in your home so that you, your carers and our staff can monitor their achievements and identify new goals to work towards.

Haven Care’s reablement team could also help you to identify or purchase small pieces of equipment that will help you to be more independent. Examples of our suggestions include a long handle sponge so you can wash your own back and feet, medication dispenser alarm to remind you to take your medication on time without anyone’s help etc.

We can provide advice and link you to other local services which can support you e.g. Carers Support Services, Alzheimer’s Society, Age UK, and other independent and public sector services etc.


Tasks which help a person to live well in the community, including personal care
Examples include:

  • Visits to shops
  • Social Visits to friends and relatives
  • Outings
  • Home visiting services

Prevention & Early-Intervention:

Tasks designed to reduce the dependence, including Reablement. Examples include:

  • Exercise Programmes
  • Continence Training
  • Home based Reablement
  • Training and supply of Telecare and assistive technology, including aids and equipments


Tasks which help to maintain a person with care needs in the community, including specialist support. Examples include:

  • Home repair (arranged through approved housing repair contractors)
  • Medication reminders (either by a support worker or through assistive technology)
  • Domestic cleaning
  • Washing and bathing service
  • Use of Volunteers

Lifestyle, Prevention and Maintenance services are all covered in the detailed list of support services we provide.

Personal Care

  • Help with eating & drinking
  • Prompt medication
  • Getting up, washed and dressed
  • Getting ready for bed
  • Having a bath or shower
  • Grooming
  • Incontinence support
  • Shopping
  • Collecting prescriptions
  • Laundry, Ironing & housework
  • Sleep-in and Live-In Care
  • Meal Preparation etc

Specialist Support

  • Dementia and Alzheimer’s
  • End of Life Care
  • Children with Disabilities
  • Learning Disabilities
  • Mental Health conditions (Bi Polar Disorder, Anxiety, OCD, Depression, Neurosis, Psychosis)
  • Physical disabilities (MS, Cerebral Palsy, Spinal Cord injury, Motor Neuron)
  • Users on Continuing Health Care needs

Enabling Independence

  • Support to regain skills (Reablement)
  • Leisure activities; hobbies & crafts
  • Support when visiting friends; reading; using computers
  • Help with managing appointments
  • Visiting places of interest (out-reach)
  • Equipment and aids
  • Carers respite services
  • Accessing local community/voluntary services

Rapid Response Care:

Sometimes, you or your family carer may need support immediately, Haven Care can do this within hours of contact by working closely with other professionals including local authority, health etc. This means that you will be able to remain in your own home, rather than going to hospital etc. Once you are settled, we then review the care package with you and decide any increase/decrease in support to you.

Waking Nights/ Sleep-in

On a Waking Night, our support workers are on call at all times during the night and are awake, alert and making certain our service users is sleeping or resting and safe, sound and secure.

On a Sleep-in duty we are on hand, in the service user's home, for them to call as they need. You provide a bed for our Support worker and he/she will be there to support, if and when required.

Our shifts are from 9pm/11pm through to 7am.

Live-in Care:

Live-in care can be for a short term or long term duration. This happens generally when the service user needs someone to live with them in their own house either temporarily or permanently. Haven Care’s Live-in support workers help with and provide outcome-focused care and support. They are at a service user's home all of the time, 24-hours a day, with a two hour break each day, 7-days a week.