HAVEN CARE

Our contact details.

Name: Haven Care

Address: Head Office -Olympic House ,28-42 Clements Road, Ilford, Essex IG1 1BA

Phone Number: 0208 911 8931

Email: info@havencare.co.uk

Our Branches details.

Hounslow

Room 5, Hideaway,

1 Empire Mews, London,

SW16 2BF

Tel: 02034099697

Email: hounslowpcf@havencare.co.uk

 Streatham

Brentford office   

Suite 11, 2nd Floor.

GW1, Great West House

Great West Road, Brentford

TW8 9DF

Tel: 0208 758 9841

Email: wandsworth@havencare.co.uk

Haven Care is registered with the Care Quality Commission to provide home care to people in their own homes.

Whose personal information we collect.

We collect our Employees & Service User personal information.

The type of personal information we collect.

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name, email, Job Title and contact details)

• Employees. Personal information like CVs and references, is, like service users’ information, securely kept, retained and disposed of in line with data protection requirements. All employees are aware of their right to access any information about them.

• Service users. As a registered care provider, we must collect some personal information on our service users, including financial information, which is essential to our being able to provide effective care and support. The information is contained in individual files (manual and electronic) and other record systems, all of which are subject to strict security and authorised access policies. Personal information that becomes inactive, eg from enquiries or prospective users who do not enter the service is also kept securely for as long as it is needed, before being safely disposed of.

Your data protection rights.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Info@havencare.co.uk Head Office -Olympic House ,28-42 Clements Road, Ilford, Essex IG1 1BA & Phone Number: 0208 911 8931